AAll services are processed through your original purchasing platform for timely assistance.
All after-sales requests including returns, exchanges and refunds must be initiated via the platform where you purchased the product.
Provide order details, product model, issue description and follow the platform’s official service process.
The platform will handle solutions in line with their return policy and warranty terms.
Keep your receipt and warranty certificate ready for repair or replacement verification.
Platform arranges replacement, repair or refund based on approved warranty and service terms.
For additional assistance, contact XERON official customer support through our website channels.